Represented by Mr Osita Nwanisobi, Acting Director, Corporate Communication at the CBN, the governor said the cumulative number of complaints from customers of banks as of June was 23,526 while 22,173 were resolved.
On the issue of digital currency, Emefiele asserted that Nigerians needed to understand that crypto currencies are issued by unknown entities without regulations.
He clarified that the digital currency which CBN plans to issue would be regulated by the apex bank and can be used for Nigerian’s monetary policy.
In his remarks, Mr Daramola Atanda, Head, Consumer Protection Department at the CBN, noted that Nigerians must know their rights as customers and report cases of violations to the CBN on 07002255226 or cpd@cbn.gov.ng.
Atanda however asked bank customers to be responsible as there were issues that were in their own purview; such as understanding the package given to them by a bank.
He also appealed to customers to ensure they repay their loans and also protect their financial instruments such as their debit cards and others.
Mrs Amina Abdulmalik of the Currency Operations Department of the CBN, who spoke virtually from Uyo, urged Nigerians to handle the Naira with care as it was a national pride.
She said: Our Naira notes are supposed to last for about two years after printing but due to poor handling, some of them do not last for more than three months.”