He lamented the difficulty he encountered in getting a replacement for his faulty pre-paid meter one year after applying for it.
The customer, a senior journalist and former presidential aide, who pleaded for anonymity, recounted his bitter experience in the hands of IE team.
He said that after fulfilling the necessary process online, a team from the firm conducted a survey on his house at Ikosi, a Lagos suburb and thereafter generated a payment code.
There, he said, was where trouble started.
The media practitioner said his curiosity on the demand for payment arose because being a member of a committee set up by the Federal Government in conjunction with the NERC (National Electricity Regulation Commission) on mass metering years ago, he was aware that funds were released to electricity Distribution Companies (DisCos) to procure meters for the mass metering of customers as a pre-condition to raise tariff.
He was directed to contact a staffer of the Ikeja Disco, one Mr. Kerry Onyeabor, to facilitate the installation of a new meter to replace the faulty one.
In a twist, Onyeabor demanded payment for “fast track” and the former presidential aide demanded the company’s account to make the payment.
Rather than send the corporate account, Onyeabor reportedly sent his personal account with OPay (account no: 8166412743), via WhatsApp.
The NATION