Another customer, Chioma Ekezie, a Guaranty Trust Bank (GTB) customer, said her bank had failed to refund her money for some unsuccessful transactions. She said that although she had visited the bank’s branches to fill out forms to facilitate the reversal, her efforts had proved abortive. ”The bank has failed to refund my money from my failed transactions even when I have gone there tireless times. This is very bad, and it made me withdraw all my serious savings from the bank,” she said. Bernard Isaac, a customer with First Bank Plc, said she had received numerous unauthorised debit alerts from her bank. He said he had also received unnecessary debit alerts for charges from the bank, saying the development was unacceptable. ”Banks should not be robbing Peter to pay Paul; it is we, the customers, that suffer in all these,” he said. Another customer with Access Bank appealed to the Central Bank of Nigeria (CBN) to check excesses of banks to their customers with a view to addressing them. Bank officials contacted to react to the development did not respond to messages sent to their phones, nor did they answer calls at the time of the report. NAN
Customers Decry Arbitrary Debits By Nigerian Banks
