According to the statement, complaints made by attendees at the forum cut across inadequate power supply, estimated billing, and metering.
A customer, Mr. Jamiu Mobolaji from Lagos Mainland CDA expressed his displeasure over the recent erratic supply in his area. He further requested the EKEDC Management team to investigate the unprofessional behaviours exhibited by some staff of the Company at the grassroot levels.
Another customer from the Otto community, Mr. Babatunde Bello stated that customers are showing apathy to payment of bills due to the erratic supply of power.
Responding, to the complaints, Dr. Sanda explained that the low allocation to Eko DisCo from the grid, in addition to the recent system collapse, has affected adequate supply of power to customers.
However, she assured them that her team will find a balance to this and ensure that all customers irrespective of their categories are well supplied. She also urged customers to report any act of misconduct such as extortion and display of unprofessionalism by any EKEDC employee through the appropriate complaint channels – 09078102787 and whisleblower@ekedp.com.
Furthermore, Sanda announced that the Meter Asset Providers (MAP) scheme has commenced and encouraged the customers to apply for meters to put an end to estimated billings. She further advised the customers to desist from vandalism and energy theft as these have equally affected supply of power to customers. As the leading customer centric power utility and the preferred choice of stakeholders, Dr. Sanda reiterated that Eko DisCo will continue to hold such engagement forums for better service delivery and improved customer relations.