One of Nigeria’s most innovative and customer-friendly telecommunications company, Etisalat, has further shown its commitment to deepening relationship with subscribers on its network by hosting its customers in Kaduna at the quarterly Etisalat Customer Forum.
At the Etisalat Customer Forum, which held in Kaduna, on Thursday, May 4 hundreds of customers shared their experiences with the network, asked questions, and commended Etisalat for providing superior customer service. In return, the Etisalat team, which included heads of service units, answered all questions and resolved all concerns raised by the customers on the spot.
Speaking at the Kaduna Customer Forum, Director, Brands and Experience, Elvis Ogiemwanye, said the forum underscores the fact that Etisalat holds its customers in high esteem and seeks to engage them at every opportunity in order to deepen its relationship with them.
Ogiemwanye said, “We at Etisalat Nigeria consider the customer forum as extremely important because this is the platform from which we get feedback that helps us improve on our products and services and develop new ones. Also, at the customer forum sessions, we get to interact face-to-face with subscribers on our network; know them better and learn how to serve them better.
“We are passionate about engaging with our customers to know how they feel; what they think; and what their experiences are with our products and services. This is because we recognise our customers as number one in everything we do and our goal is to keep delighting them.”
One of the customers at the forum, Elijah Dodo, a banker, commended Etisalat for seeking feedback from its customers, saying he was satisfied with how his complaints were resolved at the forum.
He said, “The customer forum is a rewarding experience. I like the fact that customers that came for the forum participated actively. On a general note, I’ll say that the customers here seem quite happy with Etisalat”.
Another customer, Patience Madlion, a farmer, said the sincerity with which the Etisalat team answered questions at the forum was commendable.
She said, “The customer forum was awesome and for me, it came at the right time. I’m glad I came for this forum. Though the Etisalat customer care unit has been doing very well, obviously, some issues cannot be easily resolved over the phone. By coming here today, I’ve got my complaint resolved and I have a better understanding of the Etisalat products and services that I use.”
Ahead of the customer forum, the Etisalat team, led by Ogiemwanye, visited Rimi College, Kaduna as part of its community engagement efforts. The team held a career counselling session for students of the college, where Ogiemwanye, an old student of the college, enjoined the students to work hard for a bright future. Etisalat also presented books and other educational materials to the school.
The Etisalat Customer Forum has been held in several cities including Lagos, Abuja, Port Harcourt, Enugu, Ibadan, Benin, Calabar, Uyo, Warri, Onitsha, Akure and Ilorin.