The local unit of South Africa’s telecoms giant, MTN Nigeria said Tuesday its services in the country could be disrupted as a result of rising insecurity in different parts of the country.
MTN Nigeria becomes the first company to acknowledge a possible disruption to its services owing to insecurity in Nigeria.
Nigeria, Africa’s most populous nation is bedeviled with violent crimes, ranging from mass abductions at schools, kidnappings for ransom, armed conflict between herdsmen and farmers, armed robberies and various insurgencies — a drag on growth and job creation.
“Sadly, we must inform you that with the rising insecurity in different parts of Nigeria, service delivery to your organization may be impacted in the coming days,” MTN wrote in a message to customers seen by Reuters.
“This means that in some cases, our technical support team may not be able to get to your site and achieve optimum turnaround time in fault management as quickly as possible.”
Nigeria is MTN’s most lucrative market out of the 22 countries the company operates in across Africa, Asia and the Middle East but it is also one of the most problematic.
MTN runs Nigeria’s largest mobile phone network which generates around a third of the company’s revenue.